2. NATURE OF SERVICES
2.1 Service Description
We provide AI integration and automation services that connect artificial intelligence systems to your existing business infrastructure. Our Services include:
Configuration and setup of AI language models
Integration with existing CRM, communication, and scheduling systems
Automation workflow design and implementation
Training and optimization of AI responses
Technical support for the connections we establish
2.2 Service Limitations
YOU EXPLICITLY ACKNOWLEDGE AND AGREE THAT:
We provide connection and integration services only
We do not control, warrant, or guarantee the output of AI language models
The choice of AI model and its responses are not our responsibility
We are system integrators, not the creators or controllers of the underlying AI technology
All AI systems are prone to errors, hallucinations, and incorrect outputs
3. AI LIMITATIONS AND ACKNOWLEDGMENTS
3.1 Inherent AI Limitations
Client acknowledges and accepts that:
AI systems make mistakes and can provide incorrect, inappropriate, or nonsensical responses
No guaranteed outcomes – We make no warranties about AI performance or accuracy
AI responses may be biased, offensive, or inappropriate despite our configuration efforts
AI systems may experience “hallucinations” (generating false or fabricated information)
The AI’s knowledge may be outdated or incomplete
3.2 Client Responsibility for AI Output
You are solely responsible for:
Reviewing and verifying all AI-generated content before use
Ensuring AI responses comply with your industry standards
Implementing human oversight for critical decisions
Training your staff on AI limitations
Any consequences arising from AI-generated content
4. COMPLIANCE AND REGULATORY DISCLAIMER
4.1 No Legal or Regulatory Advice
We do not provide legal, medical, or regulatory compliance advice. You are solely responsible for ensuring compliance with all applicable laws and regulations, including but not limited to:
HIPAA (Health Insurance Portability and Accountability Act)
GDPR (General Data Protection Regulation)
AHPRA (Australian Health Practitioner Regulation Agency)
Local data protection laws
Industry-specific regulations
Medical and healthcare regulations
Consumer protection laws
Advertising and marketing regulations
4.2 Client's Compliance Obligations
YOU MUST:
Verify all AI outputs comply with applicable regulations
Implement appropriate safeguards for sensitive data
Obtain necessary consents from end-users
Maintain required documentation and audit trails
Immediately notify us of any compliance concerns
5. LIMITATION OF LIABILITY
5.1 Maximum Liability
IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY EXCEED THE TOTAL AMOUNT OF FEES ACTUALLY PAID BY YOU TO US IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.
5.2 Excluded Damages
WE SHALL NOT BE LIABLE FOR:
Indirect, incidental, special, consequential, or punitive damages
Lost profits, revenue, or business opportunities
Loss of data or data corruption
Reputational harm or loss of goodwill
Any damages arising from AI errors or malfunctions
Costs of procuring substitute services
Any claims by third parties against you
5.3 Specific Exclusions
WE ARE NOT LIABLE FOR:
Mistakes, errors, or hallucinations made by AI systems
Malfunction of your systems or third-party integrations
Data breaches or security incidents on your systems
Downtime or unavailability of services
Failure to meet any specific business outcomes
Regulatory fines or penalties you may incur
Any medical, legal, or professional malpractice claims
6. SERVICE AVAILABILITY AND UPTIME
6.1 Best Effort Basis
Services are provided on a “best effort” basis. We do not guarantee:
6.2 Service Interruptions
We are not liable for service interruptions caused by:
Third-party service failures (AI providers, cloud services, etc.)
Internet connectivity issues
Force majeure events
Scheduled or emergency maintenance
Your system failures or incompatibilities
7. DATA SECURITY AND PRIVACY
7.1 Security Disclaimer
While we implement commercially reasonable security measures, we cannot guarantee absolute security. We are not liable for:
7.2 Privacy Practices
For information about our data handling practices, please refer to our Privacy Policy. You acknowledge that:
8. PAYMENT TERMS
8.1 Payment Obligations
8.2 Suspension for Non-Payment
We may, without liability:
9. INTELLECTUAL PROPERTY
9.1 Ownership
9.2 License Grant
You grant us a limited license to use your data solely for providing the Services.
10. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Romea.AI Pte. Ltd., its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys’ fees) arising from:
Your use of the Services
Your violation of these Terms
Your violation of any laws or regulations
AI-generated content used in your business
Claims by your customers or end-users
Your negligence or misconduct
11. DISPUTE RESOLUTION
11.1 Governing Law
These Terms are governed by the laws of Singapore without regard to conflict of law principles.
11.2 Arbitration
Any dispute arising out of or in connection with these Terms, including any question regarding its existence, validity, or termination, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (“SIAC”) in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (“SIAC Rules”) for the time being in force, which rules are deemed to be incorporated by reference in this clause.
The seat of the arbitration shall be Singapore. The Tribunal shall consist of one (1) arbitrator. The language of the arbitration shall be English.
For disputes involving amounts less than USD $250,000, the SIAC Expedited Procedure shall apply.
11.3 Limitation Period
Any claim must be brought within one (1) year after the cause of action arises.
12. GENERAL PROVISIONS
12.1 Entire Agreement
These Terms, together with your service agreement, constitute the entire agreement between parties.
12.2 Severability
If any provision is found unenforceable, the remaining provisions shall continue in full effect.
12.3 No Waiver
Our failure to enforce any provision shall not constitute a waiver of that provision.
12.4 Force Majeure
We are not liable for delays or failures due to causes beyond our reasonable control.
12.5 Assignment
You may not assign these Terms without our written consent. We may assign our rights and obligations freely.
12.6 Notices
Legal notices must be sent to:
13. SERVICE-SPECIFIC TERMS
13.1 Beta Features
Features marked as “beta” are provided as-is without any warranties.
13.2 Third-Party Services
We are not responsible for third-party services, including:
13.3 Training and Support
Support is provided during business hours on a reasonable effort basis. We do not guarantee resolution of all issues.
16. ACKNOWLEDGMENT
BY USING OUR SERVICES, YOU ACKNOWLEDGE THAT:
You have read and understood these Terms
You accept the risks associated with AI technology
You are responsible for compliance with all applicable laws
You understand that AI systems are imperfect and make mistakes
Our liability is strictly limited as set forth herein
CONTACT INFORMATION
Last Updated: December 15, 2025
These Terms and Conditions are subject to change. Please check our website for the most current version.
This document should be reviewed by qualified legal counsel in your jurisdiction before use. The terms provided are for reference purposes and may need modification based on specific legal requirements in your operating jurisdictions.
